Privacy Policy

Who we are

This website is operated by Royal Saffron Indian Takeaway (“Royal Saffron”, “we”, “us”). For questions about this policy or your personal information, use our contact page or email royalsaffrontakeaway@gmail.com.

Information we collect

When you place an order, we receive the items, selected delivery or collection time, your name, email address, phone number and the address details needed to fulfil it. If you send an enquiry, we receive the details you provide. Server logs and website tools may collect technical information such as your IP address, browser, device and pages visited. Essential cookies can remember your basket and checkout choices.

Cash payment on delivery or collection is available. Card payment is not currently enabled, so we do not collect payment-card details on this website. To check delivery eligibility and the fee, we send the delivery postcode alone to Postcodes.io for geographic coordinates; we do not send your name, street address, phone number or email address to that lookup.

How and why we use information

We use order details to process and fulfil delivery or collection orders and send related updates. We use enquiries to reply to you, and technical data to operate, protect and troubleshoot the website. These uses may rely on taking steps you request or performing a purchase contract, our legitimate interests in running a secure website, or legal duties. We use consent where the law requires it, including for non-essential cookies.

We share information where needed with services that host the website, process and notify us about orders, deliver email, maintain website features or meet a legal obligation. Our postcode lookup sends only the postcode to Postcodes.io. Providers may process data on our behalf; if information is transferred outside the UK, applicable safeguards should be used.

Cookies and website tools

Essential cookies can keep the website and basket working. Website tools may also use analytics or preference cookies when those features are enabled. Non-essential cookies require an appropriate choice before they are set. You can also manage or delete cookies in your browser settings, though some website features may then work differently.

How long we keep information

We keep enquiries and technical records only for as long as needed to answer the enquiry, run and secure the website, handle a dispute, or meet legal and accounting duties. The period depends on the type of record and why it is needed. We then delete or anonymise it where practicable.

Your rights and complaints

Depending on the circumstances, you may ask to access, correct or delete your personal information, restrict or object to its use, receive a portable copy, or withdraw consent where consent is the basis for processing. Contact us using the details above to make a request. You can also complain to the UK Information Commissioner’s Office at ico.org.uk.

Changes to this policy

We may update this page when our website or data practices change. The date at the top shows when this version was last updated.